Grievance redressal

Every complaint gets a ticket number you can track with us. The grievance officer acknowledges it within 48 hours and works to close it within one month from the date of receipt. That is the timeline under the Consumer Protection (E-Commerce) Rules.

Grievance officer

• Name: Sarvesh Tiwari
• Designation: Grievance Officer
• Email: support@vndm.in
• Mobile: +91 81087 95586
• We do not operate a landline.
• Hours: Monday–Saturday, 10:00–18:00 IST, except national holidays

How to complain

Create a ticket below, then send it on WhatsApp or email so we have a copy. You can also write straight to support@vndm.in with your name, phone, order number if you have one, and what went wrong.

What happens next

• We acknowledge within 48 hours and send you the complaint as we recorded it.
• We use the ticket number in every reply.
• We aim to redress it within one month of receipt.
• Defective, deficient, or late goods are taken back or refunded as required by law — see returns & refunds.

If you are still unhappy

You can use the National Consumer Helpline at 1915 or consumerhelpline.gov.in. You may also approach the District Consumer Disputes Redressal Commission that has jurisdiction. From 1 January 2027, e-commerce entities are also expected to partner in the NCH convergence process.

Seller information

Legal / trading name

Venus and Mars

Website

vndm.in

Entity

Proprietary concern

Headquarters

B-602, Executive Spaces, Rustomjee Central Park, Chakala, Andheri East, Opp. Kanakia Wall Street, Mumbai 400093, India

Customer care

support@vndm.in

Hours

Monday–Saturday, 10:00–18:00 IST, except national holidays

Grievance officer

Sarvesh Tiwari, Grievance Officer

Full contact page: Contact.